- Welcome To Pacific Link Global
New Zealand’s Top Premier Virtual Assistant Services
Delegate the tasks that hold you back. With Pacific Link Global’s Virtual Assistant services, you can offload tasks, reduce your workload, lower your costs and focus on driving your business forward. Elevate your business with our support.
- About Pacific Link Global
Maximise Productivity with Pacific Link’s Virtual Assistants
At Pacific Link our objective is to provide our clients with high-quality, cost-effective outsourcing solutions that can help businesses streamline their operations whilst saving labour costs. We bridge the gap between businesses and talented virtual assistants in the Philippines. Our dedicated Virtual Assistants are trained in a range of tasks, including administrative support, customer service, marketing, and more, allowing you to focus on growing your business while we handle the day-to-day operations.
What we offer
Our Services
Website & Social Media Graphics
Design custom website banners, social media posts, and other online assets to enhance your digital presence.
Marketing Collateral
Create impactful brochures, flyers, business cards, and other promotional materials.
Logo & Branding
Design unique logos and cohesive brand identities that represent your business vision and values.
Tax Preparation
We handle all the necessary tax documents and filings, ensuring your business stays compliant and up-to-date.
Expense Tracking & Reconciliation
Keep your financial records in order with detailed tracking of business expenses and bank reconciliation.
Payroll Processing
Timely and accurate payroll services for your team, ensuring compliance with your local tax and labour laws. We specialise in a range of bookkeeping services including: Xero, MYOB and Hnry.
Why choose us?
How Pacific Link Global Can Help Your Business.
Reduce Costs by 25-50%
By outsourcing tasks like administrative work, customer support, and digital marketing, you can eliminate overhead expenses associated with in-house staff while maintaining high-quality service. This allows your business to scale efficiently, save on operational costs and focus resources where they matter most.
Flexible Scaling
With Pacific Link, flexible scaling is easy. Whether you need one virtual assistant or an entire team, we offer tailored solutions that work for all business structures. As your needs evolve, you can quickly adjust the level of support—whether for short-term projects or ongoing assistance—without the headaches of long-term commitments of traditional hiring. This flexibility allows you to scale up or down as needed.
Vigorous Recruitment
At Pacific Link, we ensure that each candidate is best suited for your needs. We go through a meticulous interview process to identify the best candidates for the role. First, we identify your needs and any prerequisites you may have. We then begin the interview process to ensure that candidates have a suitable level of experience and the applicable qualifications thar meet your specific job requirements.
Highly Skill Team
Our team of Virtual Assistants are fluent in English and at the minimum have completed bachelor’s Degrees at the Tertiary level in particular fields. We ensure that all our staff have a certain level of qualifications, so they can conduct the role at a high standard. Whatever skills you're looking for we can handle it.
Unparalleled Response Times
We provide 24/7 assistance around the clock to ensure we can meet client expectations, no matter where you are in the world.
We offer Services worldwide
Our outsourcing solutions can be used regardless of your business’s location. Whether you are in Australia or the United States of America, our virtual assistants will assist on call, day and night.
How it works?
Consultation
Our process starts with a free detailed consultation where well meet with you and take the time to fully understand your business’s needs, vision and goals. We will tailor our recruitment approach to ensure we meet your expectations.
Team Selection
Once the scope has been defined, we will select a candidate(s) to meet your businesses requirements. We bring together experts with the skills, experience, and dedication needed to deliver outstanding results. Our carefully selected team of skilled Virtual Assistant’s ensures that your needs are met.
Onboarding
After we have assembled a team together, we will guide you through an onboarding process where you will be introduced to your new team member. We ensure that all communication is clear and transparent, and we will be in regular contact with the virtual assistant's progress.
“Pacific Link Global has done a great job in providing an outgoing call service to Curia, to complement our existing call centre. They are very flexible to meet our requirements and provide timely productivity data so we can meet our completion targets.”
David Farrar
Curia
“Pacific Link Global has been a significant asset to HR Labour in managing our administrative tasks. Their virtual assistants are highly efficient, organised, and always reliable, which has allowed our team to focus more on core business
operations.”
Ben Hobbs
HR Labour
Meet the Team
Brendon Duong
Director
With a passion for helping businesses streamline their operations, I co-founded Pacific Link Global to offer high-quality virtual assistant services which take the stress out of day-to-day tasks. Our team is dedicated to providing reliable, efficient, and tailored support to meet the unique needs of each client.
Logan Gordon-Crosby
Director
Running out of hours in the day led me searching for new alternatives to improve efficiency in my previous field of market research and CRM management. Virtual assistant’s were the perfect time saver so I could get back to doing the things that I value most about running a business. It was the perfect link to improving my time management and I’ve thoroughly enjoyed helping businesses unlock their potential with our services.
Frequently Asked Questions
We understand that you may have questions, and we’re here to help. Below are some of the most common questions we receive, along with clear and helpful answers.
What is a Virtual Assistant?
A virtual assistant (also known as a VA) is an individual who specializes in a range of roles, they offer services to clients from a remote location, usually a home office.
Benefits of using a Virtual Assistant?
There are many benefits of using a Virtual Assistant from Pacific Link.
Significant cost saving is how we differentiate ourselves from the conventional employee. Forget about long-term binding contracts, tax and levies, we make sure all that’s covered. Let us know what you need, and we’ll handle the rest.
Free up time to spend on growing your business. With the help of a virtual assistant, you’ll be able to delegate necessary administrative tasks, so you are able to focus on other aspects of your brand/business.
Get that work-life balance right again. We know what it’s like to lose days working on growing your business and some things simply just take time. Hiring a virtual assistant will give you back that time to focus on what really matters.
Want to explore a new approach to business? Virtual Assistants give you diversity outside your typical scope. With experience from all around the world in a range of different markets our Virtual Assistants are equipped for any scenario, adaptable, resilient and professional are a few words our clients have used to describe their experience using Pacific Link Global Virtual Assistants.
These are just a few reasons why a virtual assistant can be beneficial for your business . Get in contact with us now to be placed with your new Virtual Assistant!
How do I communicate with my virtual assistant?
We offer a few different ways in which you can be in communication with your virtual assistant.
One on One: This method involves direct contact between you and the Virtual Assistant. We’ll ensure you’re equipped with the most suitable method to communicate and monitor your Virtual Assistant Progress. The communication channel between you and the virtual assistant could include (but isn’t limited to) Zoom, WhatsApp, Slack or email. This method can be useful for specialised skills where direct contact is necessary so important information is understood.
In House: The following method involves our team managing the Virtual Assistant. You would be in contact with Pacific Link, discussing the different tasks that you would like to be completed. We then relay the information onto the virtual assistant for them to carry out the tasks. We will also be responsible for monitoring their progress, schedule meetings with you and provide frequent updates. This can be effective for tasks and roles where time management is key. Let us handle the managing side of things.
3-way Contact: This method involves direct contact with the Virtual Assistant and indirect contact through us to the virtual assistant. We can provide you with direct contact to the virtual assistant Aswell as the option of having us handle certain tasks that need to be passed on. Whatever your needs we can assist.
How do I get started with your services?
To get started with Pacific Link’s virtual assistant services, head to the “CONTACT US” page and fill out the form with your details. One of our sales representatives will get in contact with you within 15 minutes via email, in which we will be able to schedule a meeting via Microsoft Teams at your convenience.
What are your rates?
The rates of our services vary depending on your requirements. In our meeting process, we will gather the necessary information to determine a rate sure to undercut your current labour costs. We offer flexible pricing models, including hourly rates and project-based pricing. Contact us for a detailed quote based on your specific needs.
What are your working hours?
We can operate anywhere around the world, 24/7 if your business comes alive at night so do we!
Can I hire a virtual assistant for a one-time project?
Yes! Whether you need ongoing support or help with a one-time project, we are happy to accommodate both. We tailor our services to suit your needs, whether for short-term or long-term engagements.
What if I am not satisfied with my virtual assistant?
Your satisfaction is our priority. If you’re not happy with your virtual assistant for any reason, we will work with you to resolve the issue if you’re not satisfied, well provide a replacement for $0, with no extra cost.
Ready to Optimize Your Operations?
Looking to streamline your workflow and cut costs without compromising quality? Our team of skilled professionals can handle your administrative tasks, customer service, graphic design, and more, leaving you free to focus on growing your business. Let’s discuss how we can provide customized outsourcing solutions tailored to your needs.
